Normally I
stick to the topics of innovation and technology but a recent study really
caught my attention. Early this week, Lifehacker.com polled hundreds to find
out the worst companies in customer care and by my surprise all the companies
were in the technology industry. (NOTE: I do understand that lifehacker.com is
a tech-based website but they were asked to give any company.) In the past,
companies like Wal-Mart and Target made the top of these list but the new poll
shows Comcast as king of bad customer care. AT&T, Time Warner, Verizon and
Paypal followed Comcast respectively.
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